Customers website not working

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If a customers website is not working, check why it's not working and if the customer has made any changes recently to the website or the domain name. Obtain a copy of the error message displayed and screenshot it.

Check the following:

1. Website is pointing to our servers - enter the domain name (customerdomain.com) on DNSChecker with A record selected.
- If the IP shows as one of the below, then this is correct:

185.122.56.23
185.122.56.109
147.135.70.104
109.169.53.7

If the IP is not showing the above on DNS Checker, this may mean the site is not pointing to us. If unsure ask your line manager.

2. Check the nameservers for the domain point to our nameservers, enter the domain on IntoDNS

3. Check the server is up and running, check for further support tickets from other customers to identify if its a server issue. If you feel this is a server issue and effecting more than 1 customer, escalate this to your line manager.