Job Type: Part time (option for full time in the future)
Salary: £24,000 (pro-rata)
Location: Rotherham, South Yorkshire
Are you a tech-savvy person with a passion for helping others? We’re on the lookout for an IT Support Technician to join our dynamic team! You’ll be the go-to person for pro-actively monitoring systems, troubleshooting and resolving issues, and ensuring our clients’ IT systems run smoothly. If you love problem-solving, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities:
- Respond to incoming technical support calls, tickets and emails promptly and professionally.
- Proactively look for any issues that may arise and offer a resolution.
- Troubleshoot and resolve hardware and software issues, ensuring excellent Client satisfaction.
- Build & configure hardware including servers, workstations & mobile devices.
- Provide remote assistance to clients, guiding them through problem-solving steps.
- Communicate technical solutions in a clear and understandable manner to Clients with varying levels of technical proficiency.
- Build and maintain positive relationships with clients, fostering a collaborative and supportive environment.
- Updating the Company ticketing system to ensure relevant details are recorded and SLA’s are met for each issue.
- Assist with the Compilation of and provide regular reports on common technical issues to contribute to continuous improvement.
- Collaborate with other IT support team members to share knowledge and ensure consistent service delivery.
- Ensure all Client devices are maintained and kept up to date.
- Escalate complex issues to senior technicians or relevant teams, ensuring timely resolution.
- Ensure regular, efficient and prompt Client feedback and communications at all times.
Requirements:
Essential:
- Proven experience as an IT Support Technician or in a similar role
- Ability to work independently and as part of a team
- Ability to organise and prioritise a heavy workload at busy times
- A calm approachable manner, able to deal with problems in a professional and friendly manner, displaying tact and diplomacy as required
- Attention to detail and problem solving will be integral to your day to activity
- Detail-oriented with strong analytical and problem-solving skills
- Excellent communication and customer service skills, both verbally and written
- A comprehensive knowledge of Microsoft Office 365 and Remote Software
- Be comfortable communicating with stakeholders both on-screen, in person and on the telephone, with an excellent telephone manner
- A Full UK driving license is essential
Bonus points if you know website design and development!
Ready to make a difference? Apply now and help us deliver exceptional IT support!
Email your CV and covering letter to: [email protected]
